How do I return or exchange an item I bought?

Stacy Nelson -

Return the merchandise within 30 days of purchase in its original packaging and condition, and we will promptly exchange it or issue a refund for the purchase price less any discounts that were applied to the original order.  Shipping and handling charges are non-refundable. Please include a copy of the original packing slip and the completed Return Slip (PDF) that came in your package.

Graduation regalia (Key Honor Stole, Honor Cords, Honors Tassel, and Key Medallion) should have original hang-tags and be in original plastic bags to receive full merchandise refund.

There will be a 10% restocking fee applied to all returned regalia merchandise not in original condition.

Shipping and handling charges are non-refundable.


Have more questions? Submit a request


Article is closed for comments.